The Homeless Management Information System (HMIS) is a web-based software system that the San Antonio Continuum of Care (CoC) utilizes to coordinate care among direct service providers.  The HMIS is only to be accessed by authorized users within the CoC.  If you need access to the HMIS, please contact the HMIS team by submitting a service request

The HMIS team holds weekly trainings every Tuesday at 3:30pm in the Haven for Hope Volunteer center for new users. 
To schedule your staff for training, please click here.

The link to HMIS is:
https://hmis.havenforhope.org/HavenForHope_Prod.ecm

To submit a Service Request for help with HMIS please create an account:
https://www.havenforhope.org/Portal/ServiceRequest/
For after-hours emergencies, our on-call number is 210-220-2390

• HMIS User Training Guide
• Complete assessments on clients that have been exited
• Editing a Client's Family
• Exit one person from enrollment, rather than whole family
• Record bed reservations and checkins
• HMIS Assessments - Interview Guidance
• HIPAA Training

• HMIS Policies and Procedures
• HMIS Security Awareness Training

• Make sure you are in Google Chrome Web Browser (not Internet Explorer)
• The user name is not case sensitive.
• The password is case sensitive.
• If you have issues with the financial assessment, make sure you are using Google Chrome or clear your browser history.
• Homeless Management Information System Data and Technical Standards Notice - FAQ's - Click here to download.