Homeless Management Information System
Resources for Bexar County
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HMIS Participating Agencies

  • Adult Protective Services
  • Alamo Area Resource Center
  • Alamo Workforce
  • Alpha Home
  • American GI Forum-National Veteran's Out
  • Beat AIDS
  • Bexar County Pretrial Services
  • Bexar County Re-entry
  • Catholic Charities
  • Cenpatico
  • Center for Health Care Services
  • CentroMed
  • Christian Assistance Ministries
  • Christian Hope Resource Center
  • COSA Community Court
  • COSA- DHS
  • Crosspoint Inc
  • Department of Family and Protective Services
  • Family Endeavors
  • Family Service Association
  • Family Violence Prevention Services @ H4H
  • Haven for Hope
  • Housing Authority of Bexar County
  • I Care San Antonio at H4H
  • Nix Hospital
  • Our Lady of the Lake - CCS
  • Pay It Forward
  • Roy Maas Youth Alternatives
  • San Antonio AIDS Foundation
  • San Antonio Christian Dental Clinic
  • San Antonio Food Bank at H4H
  • San Antonio Housing Authority
  • San Antonio Metropolitan Health District
  • San Antonio Metropolitan Ministries
  • South Alamo Regional Alliance for the Homeless
  • St Mary's University
  • St Peter St Joseph Children's Home
  • St Vincent De Paul
  • Street2Feet
  • Strong Foundation
  • Texas Rio Grande Legal Aid
  • The Salvation Army
  • Thrive
  • University of the Incarnate Word
  • Veteran's Affairs
  • YMCA
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HMIS Training

To schedule training for you or your staff, please email hmis.support@havenforhope.org


Training Guides & Resources

(right click and "save as" to save to computer)

Schedule

New User TrainingTuesday and Thursday 1:30p.m.-4:30 p.m.
Refresher Training1st and 3rd Wednesday of 1:30p.m.-3:30 p.m.
Report Training2nd Friday of Every Month 1:30p.m.-3:30 p.m.
Management TrainingLast Wednesday of Every Month 1:30p.m.-3:30 p.m.
"What's New?" Training1st Friday of Every Quarter
User Training - Role SpecificLast Friday of Every Month 1:30p.m.-4:30 p.m.
  1. New User Group Trainings: Hands-on training conducted in a computer classroom where the new user can undergo initial HMIS software training.
  2. Refresher Trainings: Additional training offered to existing users for the purpose of increasing a user’s HMIS knowledge and proficiency. These trainings are designed according to user role, program type, and user needs. Refresher trainings will be conducted either one-on-one or in a small group
  3. Report Trainings: This training is designed for agency executives and administrative staff who will use the system data for performance measurements, grant writing, and funding reports.
  4. Program Specific Training: Personalized training for program managers and their staff as requested and/or as recommended by the HMIS Committee.
  5. Agency Management Training: This training ensures Program Managers, HMIS Security Officers, and Points of Contact attend H4H-sponsored HMIS trainings, stay current with the HMIS policies and procedures, and relay updated information to all HMIS users at his/her agency.
  6. "What’s New?" Trainings: Training conducted once a quarter on the HMIS enhancements and system upgrades.

HMIS FAQs

What if I cannot login to the HMIS?

  • Check to see if the caps lock key is pressed.
  • Username is your first name, space, last name. Your username is not case sensitive. See screenshot below.
  • Your password is case sensitive and should include one capital letter, one number, and one special character such as ! @ # $ % ^ & { ( } [ / ] ) . ?
  • If you get locked out of the HMIS because you attempted login three times unsuccessfully, wait 15 minutes and the system will reset itself automatically.
  • If you forget your password, click on the “Forgot Password?” button on the HMIS sign-in screen. A temporary password will be issued and sent to the Email address on file in the HMIS Department.

You Might Not Be Able to Log In To HMIS If Your Security Awareness Is Expired.

Your HMIS account has been deactivated due to your Security User Agreement being expired. Every HMIS user must have a signed security agreement updated annually. Please submit a service request to us hmis.support@havenforhope.org. Your account will be reactivated for the next 24 hours following the receipt of your service request. Please go to "my stuff", review the Security Awareness Presentation. Click on “View Security Awareness Presentation” in the top right corner to see if there is any new information about HMIS Security. You will be held accountable for violating this agreement if files are accessed inappropriately or if the system is misused. Once you have read the presentation, select “Add New” and complete the security form. Your account will be updated for one more year.


Once you have selected “add new”, towards the bottom left hand of the page, click on the arrow to make a selection. Once “yes” is selected, select save on the bottom right page and you are set for the next 365 days. Please contact us if you have any issues updating your security awareness training.



Where can I view a member’s current bed check-in?

The member’s housing information can be viewed in three different locations. They are as follows:
a. On the member’s profile screen when first accessing the file under, “On Campus Housing”.



b. The “Client Information” tab. Select “Client Background”. Select “Housing History”.

The housing history information will render.

c. The “Residential” tab. Click on “Bunk/Room History”. Select “Housing History”.

The housing history information will render.

What if I do not have time to complete a workflow?

  • A workflow does not need to be completed if time doesn’t allow. However, an exit MUST be completed within two days of the client’s exit from campus per the HMIS Data Quality Plan.
  • To exit a workflow properly, click on the rain drop
  • A pop-up screen will open with two options.
  • Workflow progress may be saved and closed, or, if the workflow is not needed at all, it may be cancelled.
  • If workflow progress was saved and closed, it is important to complete the information within two days of the member’s exit from the program.
  • The status will read “Exited from Program” although the exit is not properly completed.

About The Homeless Management Information System (HMIS)

The Homeless Management Information System (HMIS) is a web-based software system that the San Antonio Continuum of Care (CoC) utilizes to coordinate care among direct service providers.  The HMIS is only to be accessed by authorized users within the CoC.



The HMIS Services Team

  • photo
    Maria Weseloh
    HMIS Manager
  • photo
    Kevin Charoenworawat
    HMIS System Administrator II
  • photo
    Amanda Flores
    Data Quality Analyst

If you need access to the HMIS, please contact the HMIS team by submitting a request by emailing hmis.support@havenforhope.org

Contact The HMIS Team

For help, please submit a request to our Help Desk: email hmis.support@havenforhope.org

Frequently Asked Questions (FAQs)

  • Make sure you are in Google Chrome Web Browser (not Internet Explorer)
  • The user name is not case sensitive.
  • The password is case sensitive.
  • If you have issues with the financial assessment, make sure you are using Google Chrome or clear your browser history.
  • Homeless Management Information System Data and Technical Standards Notice - FAQ's - Click here to download.
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