Haven for Hope Intake Department is seeking Social Work, Psychology, and Sociology majors to work as Intake Specialists. The intern would meet with individuals experiencing homelessness as they are being admitted. This internship requires the ability to engage families and individuals to acquire their information, discuss placement options with the client, and provide excellent client service. The intern would also provide timely and accurate documentation of information through HMIS.
Case Management is seeking interns to assist in case management for the clients on campus and in the community. The intern would work with a Case manager and Peer Support to perform clinical case management utilizing Evidence Based Modalities. In this position the Intern will perform assessments, process referrals, and perform community case management including home visits. The Intern may also process intakes, work with the housing team, and manage a caseload of individuals striving to find their way home. Position is preferable to Social Work Interns Master’s Level.
Outreach is looking for an intern to assist them in reaching out to people experiencing homelessness in the community. The intern would be establishing relationships with individuals with possible mental health and substance abuse issues. There would be ample client interaction as well as some supply preparations, such as putting together hygiene kits. The internship has flexible hours and does require some physical activity; walking around downtown.
The Transformation Center is seeking an intern to work set hours as an on-call resource center providing clients with resource referrals. The intern would work in the library and provide clients with information about what resources are available to them, such as food stamps, housing assistance, vision and dental and how they can utilize them. The Intern would answer calls, walk-ins, and e-mails. In addition the Intern will act as a triage center representative helping members navigate both Haven and Community Systems. Preferable to any Social Service Intern Bachelors or Associate level ok.
The Development department is seeking an intern to assist in grant writing and research. Additional intern duties may include: thanking donors through thoughtful letters; assisting with the coordination of special events; planning donation drives; participating in development strategic planning. They may also assist in communications with internal programs and partners to strengthen collaborative efforts.
Human Resources is seeking an intern to work on policies and on the employee handbook. The intern would help revise important forms and documents such as applications and official job descriptions and would help keep the employee information up to date. They would assist in event planning, helping the HR employees with various tasks, and recruiting by preparing postings, tracking responses, and setting up interviews.
The Accounting Intern will directly assist the Finance Team with a wide range of projects related to expense report auditing, account reconciliation, revenue processing, and grant accounting. This internship is designed to be both educational and practical. In this position, the intern will learn how to take skills she or he may have acquired in school related to his or her particular areas of interest, and apply them in a professional setting. He or she will gain a better understanding of the role that Finance can play in a non-profit setting, and be better prepared to work in the arena of accounting. The candidate will also have opportunities to network with Case Management, Human Resources, and Development staff.
IM is seeking and intern to work as a Business analyst. The Business Analyst (BA) will work closely with key stake holders and Data Services Manager. The BA will help gather requirements and guide stakeholders through a basic project management process. The intern will scope the system by identifying and interviewing the stakeholders and identifying Document Program Scope creating requirements. They will also interpret needs by using Data Services to translate requirements into tasks and create project schedule. The intern will communicate issues to the stakeholders and represent the stakeholders through the process.
Spiritual Services is seeking companions to be present for those who reside at Haven, to engage in deep listening, and to possibly pray with them. The intern would meet with clients one-on-one and would offer spiritual care; this would be similar to pastoral counseling or spiritual direction. Seminary students or those with the trained or in training skillset of presence, listening, and prayer would be ideal for this position.
The Transformation Center is seeking an intern who could help clients in the computer lab. Many of the members would benefit from an intern who is knowledgeable about computers who could help with a large range of challenges. The intern could help with computer training, resume building, and educational resources. The intern could possibly hold classes on computer programs.
Operations is looking for an intern to manage the campus facilities. This would involve organizing custodians and maintenance staff, creating a plan for the custodians, and determining a plan to account for maintenance. The Haven for Hope campus is comprised of several buildings full of furniture, electronics, and supplies. It would be part of the intern’s responsibilities to track the inventory and calculate the value of the inventory.
The HMIS Team is looking for a research minded intern to assist in collecting, cleaning up, and analyzing data on people experiencing homelessness in Bexar County. The intern would have the opportunity to conduct research and analysis to inform planning efforts led by the San Antonio/Bexar County Continuum of Care (CoC) – the South Alamo Regional Alliance for the Homeless (SARAH). Intern will also analyze data related to service provision and assist with identifying needs and trends for people experiencing homelessness on our campus.
Haven for Hope Student Internship Program Student Information Guide
Social Service provides students with great opportunities to make a difference in their community. Haven for Hope offers a range of internship opportunities and experiences for a variety of academic disciplines.
Internships are career-relevant work experience a student intern can obtain prior to graduation from academic studies. Student interns in the Haven for Hope Internship Program work under practicing professionals who provide supervision and guidance.
The internship program is designed to give student interns a realistic job experience while they learn professional skills they can carry into their careers. The programs will help the student intern bridge the gap between academic theory and professional practice while gaining firsthand knowledge of the workings of a large non-profit social work organization. Additionally, student interns have the opportunity to establish professional relationships in their field of study. In return, Haven for Hope gains the knowledge and capabilities of the student intern.
An internship with Haven for Hope will enable the student intern to experience the daily challenges and rewards of social service, and the opportunity to work in various departments including but not limited to Case Management, Employment Readiness, Administration, Information Management, and Spiritual Services.
You can experience the special satisfaction that comes from social service, and the special pride of having Haven for Hope as part of your professional training ground. We look forward to your unique contributions to Haven for Hope!
The Haven for Hope Internship Program is designed to bridge the gap between formal academic training and practical work experience. Student interns are integrated into the workforce and become engaged in daily issues confronting professional staff in a public sector setting (Enclosure 1 – Haven for Hope Internship Goal).
- Provide the student intern with an opportunity to integrate theory and practice to his or her professional education, by encouraging the exchange of insights between the professional organization and the student intern;
- Provide the student intern with the opportunity to promote and expand his or her personal philosophy and enable understanding of non-profits;
- Provide the student intern with an opportunity to realize personal strengths and weaknesses;
- Provide an opportunity to gain experience in leadership, supervision, and administrative functions as a public service employee;
- Help the student intern gain an understanding and appreciation of the roles, duties, and responsibilities of a full time professional and the people served.
Potential student interns may apply online or are referred by an academic program. The potential student intern submits an application, resume, and is interviewed by a supervisor who determines whether he or she is a good fit for Haven for Hope. Upon acceptance, the student intern will complete all necessary forms required by Haven for Hope and his or her academic institution.
Each student intern will be assigned a supervisor to oversee daily tasks and give continuous feedback on performance; an additional supervisor with specific credentials may be assigned if required. The student intern will receive a mid-term evaluation (Enclosure 2 – Student Internship Site Evaluation Form) to provide he or she with an opportunity to see what he or she has done well and what can be improved upon as well as a final student intern evaluation (Enclosure 3 – Performance Review) for Haven for Hope records. Additionally, the student intern will complete an evaluation of Haven for Hope which will be used to analyze and improve the program.
The internship is the responsibility of the student intern, the intern’s supervisor, and the Internship Coordinator. The internship schedule will be coordinated between the student intern, academic advisor (if applicable), the Internship Coordinator, and the intern’s supervisor.
Potential student interns should be considering a profession related to some aspect of Haven for Hope’s mission and objectives. Generally, the student intern should be advanced in his or her educational or vocational programs. Accommodations can be made on a case by case basis. (Enclosure 4 – Internship Matrix)
Potential student interns will access the Haven for Hope Intern Webpage and select the internship position(s) he or she is interested in. Upon selection, the potential student intern will complete the application process, including providing a resume, for the position(s) (Enclosure 5 – Application). The potential student intern will be contacted by the position’s Department Head to schedule an interview. If selected, the potential student intern will complete “In-Processing,” which includes an Information Form (Enclosure 6 – Program Information Form) and Background Check Form (Enclosure 7 – Background Check Form).
Haven for Hope does not currently offer paid internships and student interns are not eligible for Haven for Hope employee benefits. Internships may be discontinued at-will but advanced notice is appreciated.
All student internship opportunities with Haven for Hope are for academic credit. Credit hours received will vary depending on the requirements of the student intern’s academic program. Haven for Hope will work with the student intern’s academic program to ensure all requirements are met.
- Assign the student intern a supervisor who will inspire learning and good performance;
- Orient the student intern to his or her duties and responsibilities and familiarize him or her with special equipment and tools needed for the internship;
- Provide the necessary office space, equipment, etc. needed to adequately perform the internship;
- Utilize the student intern in a manner which will achieve maximum efficiency and utility for both the office and the student intern;
- Allow the student intern to receive as wide a variety of experience as feasible within the office by rotating departments or assigning various substantive tasks within a department;
- Communicate with academic staff and program coordinator any problems.
Student interns’ responsibilities include but are not limited to the following:
- Be appropriately dressed for all assignments and conduct himself or herself in a professional manner;
- Maintain professional relationships with department employees, residents, and volunteers;
- Create goals and objectives for his or her internship;
- Familiarize himself or herself with internship procedures and guidelines;
- Communicate effectively with his or her assigned supervisor;
- Seek opportunities that complement work and educational experience, such as trainings offered at Haven for Hope;
- Assist staff and residents with projects and assignments;
- Prepare for and utilize meetings, conferences, and other opportunities of learning offered in the department;
- Show initiative and creativity by offering ideas and suggestions for program improvement;
- Meet with assigned mentor for feedback and concerns;
- Comply with work hour requirements, including tracking hours worked (Enclosure 8 – Student Intern Timesheet). Hour requirements vary by academic program.
Student interns receive a personal tour of Haven for Hope facilities to gain an understanding of our campus and services offered. The student intern will be introduced to staff members he or she will be working with during the internship. Each student intern is sponsored by a staff member throughout in-process with Haven for Hope. A two-day new intern orientation is scheduled within the first 90 days of the internship via Human Resources for training on specific organizational areas (Enclosure 9 – In-Processing Checklist).