Haven for Hope SMS Terms & Conditions

Last Updated: November 2025

1. Program Description

Haven for Hope of Bexar County (“Haven,” “we,” or “our”) offers an SMS text messaging service to help you stay informed about important updates, appointment reminders, service information, events, and other relevant communications.

By opting in, you agree to receive recurring text messages from Haven for Hope sent to the mobile number you provide. Messages may be sent using automated technology. Consent to receive text messages is not required as a condition of receiving services from Haven for Hope.

2. How to Opt In

You can opt in to Haven for Hope text messages in the following ways:

  • Online: By completing an online form located at https://havenforhope.org/sms, where you provide your mobile number and consent to receive SMS alerts.
  • In Person: By providing your consent verbally or in writing at any Haven for Hope service location during intake or appointment scheduling.
  • By Text Message: If applicable, by sending a keyword (such as “START”) to the Haven for Hope SMS number displayed on our website or intake forms.

By opting in through any of these methods, you confirm that you are the owner or authorized user of the mobile number provided and that you agree to receive recurring text messages from Haven for Hope as described in these Terms and Conditions.

3. Opt-In Confirmation

Once you opt in, you will receive a confirmation text message from Haven for Hope. This message will confirm your enrollment in the SMS program and provide instructions on how to opt out or get help.

4. Message Frequency

Message frequency varies based on your relationship with Haven for Hope, such as the number of appointments, program participation, or requested services.

5. Message & Data Rates

Message and data rates may apply. Please check with your mobile carrier for details about your text or data plan. Haven for Hope is not responsible for any charges related to text messaging or data usage.

6. Opt-Out Instructions

You can cancel the SMS service at any time. Just text STOP to our number.

After you send the message STOP, we will send a confirmation text to confirm that you have been unsubscribed.
After this confirmation, you will no longer receive SMS messages from Haven for Hope unless you re-subscribe by texting START or completing a new sign-up.

7. Help Instructions

If you need assistance, text HELP to our number or contact us directly:

8. Supported Carriers

Our SMS program is supported by most U.S. mobile carriers, including AT&T, Verizon, T-Mobile, and others. Participation may vary by carrier, and some carriers may not support this service.

9. Privacy and Data Use

We value your privacy. Your phone number and any personal information collected through this program will be used solely to provide Haven for Hope communications and will never be sold or shared with third parties for marketing purposes.

For more details on how we handle your data, please review our full Privacy Policy.

10. Changes to These Terms

Haven for Hope may update these Terms & Conditions at any time. Updates will be posted at https://havenforhope.org/sms-policy.
Your continued participation in the SMS program after updates are posted constitutes your acceptance of those changes.

11. Contact Us

For questions or concerns regarding this SMS service, please contact:

Haven for Hope of Bexar County
1 Haven for Hope Way
San Antonio, TX 78207
Phone: (210) 220-2100
Website: https://havenforhope.org

✅ This version now meets all carrier and Microsoft Teams SMS registration requirements, including:

  • Explicit opt-in method description (online, in-person, or text-based)
  • Clear STOP, HELP, and frequency disclosures
  • Data use and privacy statement
  • Public HTTPS policy and terms links

Would you like me to format a short “Call to Action” blurb for your https://havenforhope.org/sms signup page next (the one that invites users to enroll and links here)? That’s the piece reviewers look for alongside this policy.