INVEST IN

About

FAQ’s

Haven for Hope is a place of hope and new beginnings for people in Bexar County who are experiencing homelessness. It is made up of two major programs: the Courtyard and the Transformational Campus. Both are on the Haven for Hope property and require a visit to the Intake Department to get started. The Courtyard is a low-barrier, safe sleeping program that offers shelter and basic needs. The Transformational Campus is a center that offers services and shelter with an emphasis toward addressing the root causes of homelessness.

The Courtyard is a safe, outdoor sleeping space. Guests at the Courtyard receive meals, communal showers, laundry, basic medical care and mental health care, and other basic services. The Courtyard curfew is 10pm, but special arrangements can be made if your work schedule or other factors force you to come in late. To stay at Courtyard, you must be able to care for yourself independently.

Services include:

  1. Center for Healthcare Services program to engage people interested in getting mental health treatment.
  2. Peer Advocates: Staff who have lived experience in homelessness, who can help guide and orient new guests.
  3. Storage: One medium-sized storage bin next to your sleeping area and one large locked storage bin for regular guests.
  4. Legal Services: Assist with ID recovery and other legal matters.
  5. Emergency Service Case Management: Guidance to rapid rehousing and community resources.
  6. Sobering and Detox: Walking-distance access to drug and alcohol detoxification services.

The Transformational Campus (TC) is a place where an individual or family experiencing homelessness can go to receive housing, education, counseling, and support in order to help transform his/her life by addressing the root causes of their homelessness. The goal is to help individuals gain and keep permanent housing.

To be assessed, you must visit the Intake Office (1 Haven for Hope Way, San Antonio, TX, 78207) to speak to an Intake Specialist. Hours are 8am to 3pm Monday through Friday.

If you have an immediate need for safe sleeping and the Intake office is closed, please enter the Courtyard at 1300 W Martin St after hours.

  1. For your safety and the safety of the wait-room, your belongings may be searched and you may be asked to be checked by a metal detector.
  2. You will fill out a Triage Form which asks various questions to help us identify your needs
  3. When it is your turn to speak to an Intake Specialist, please bring what you have of the following:
    1. Photo ID
    2. Proof of Bexar County Residency
    3. Proof of homelessness
  4. You will be asked a series of questions that are required of all new clients. The Intake Specialist will ask for facts about yourself and your situation.
  5. Depending on what your need is, you may be asked to take a urine drug test
  6. If you are eligible for a program but there are no current beds, you will be offered the Courtyard, a safe, outdoor sleeping area where you can receive meals, showers and access to laundry. To find out more about the Courtyard, see What is the Courtyard?

If you meet all of the following criteria, and there is bed availability, you will likely qualify for the Transformational Campus:

  1. Verified Homelessness: an individual who lacks a fixed, regular, and adequate nighttime residence and lacks sufficient means or support system to obtain housing
  2. Verified Residency in Bexar County for the past year
  3. 18 years old or older
  4. Government-issued photo ID (For example: Driver’s License, Jail Re-entry Card, Passport)
  5. Sober or willing to enter a 90-day treatment program
    If you are not sober, but you are experiencing homelessness, please ask Intake about staying at the Courtyard
  6. Able to care for self independently (bathing, eating, dressing)
  7. Willing to commit to working with a case manager toward a goal of sustained, self-sufficient life
  8. Willing to participate in activities geared at achieving self-sufficiency (education, job training, etc.)
  9. Cannot be a registered sex offender

The Integrated Treatment Program (ITP) is the first step for people with substance abuse and/or mental health disorders to start the process of regaining their lives. To apply for this program, you must meet the same requirements of the Transformational Campus (See How do I know if I am eligible for the Transformational Campus). To get started, you can either visit Intake for a referral or go directly to the Restoration Center located nearby at 601 N. Frio Street.

At the Courtyard, you are welcome to stay as long as you are experiencing homelessness and need assistance. At the Transformational Campus, our goal is to help you obtain the resources and support you need to obtain permanent housing. Your stay there is determined by your engagement toward that goal.

To ensure safety for everyone, individuals may be asked to leave Haven for Hope for any of the following reasons:

  1. Refusal of reasonable requests towards a staff member, partner, or security officer.
  2. Disorderly conduct towards fellow clients, staff members and security.
  3. Destruction of property.
  4. Any Felony/Misdemeanor violation committed on Haven for Hope property.

For two-parent families with minor children, couple must present together at initial intake in order to be able to be sheltered as a family unit. Both adults need to meet eligibility requirements and at least one parent/guardian needs to be a legal custodian of the children and have proof of relationship for all minor children. Men and women without minor children otherwise reside in separate dormitories or separate areas of the Courtyard while you work together to obtain housing.

Haven for Hope’s Transformational Campus does have a kennel for cats and dogs. Placement is not guaranteed and is based entirely on availability. 

If you are in need of rental assistance you can stop by the Intake Department between Monday-Friday from 8:00 am to 3:00 pm for resource assistance. You can also contact United Way of Bexar County by dialing 211 or visit the San Antonio Community Resource Directory by visiting sacrd.org.

This is not a mandated program. We do not accept clients who express that they have other stable residence and/or state that they have no intent to stay at Haven for Hope.

Anyone referring from another agency, must bring with their client a  letter of referral from that agency confirming that the person being referred is without fixed stable nighttime residence AND without sufficient resources or support system to obtain stable housing. This letter must be signed by a staff person in your agency.

Hospitals seeking safe placement for a patient must fax a completed Discharge Referral Checklist and attach required medical records to 210-910-6868 prior to discharging to Haven for Hope. All persons must be able to perform activities of daily living such as ambulating, showering, eating, and dressing without assistance. For questions on medical discharge arrangements, call the Intake Manager at 210-220-2358 or email [email protected].

Please Note: Our facility is not equipped for those needing supervised physical or medical care (i.e. cannot meet their ADLs).

We understand and appreciate your care and concern for your loved ones. However, Haven respects the privacy of all individuals and families. We are also subject to state and federal privacy laws and therefore cannot release any information, including whether an individual or family is currently receiving services here, without their permission and in accordance with the law. 

There is no formal wait list. If you are eligible for the Transformational Campus, you can check with the
Intake Department for bed availability on Tuesday’s and Thursday’s during business hours. Individuals arriving after hours should
report to the Courtyard before 10 p.m. Families with minor children arriving after hours should present to the security building at the East Gate over the railroad tracks for assistance.