Instead Of Asking, "What's Wrong with You?"

At Haven, We Ask, "What Happened To You?"

Haven for Hope’s Transformational Campus only serves residents of Bexar County who show at least nine (9) months proof of residency.

Discharging Homeless Patients to Haven for Hope

Hospitals/Residential Treatment Facilities/Nursing Facilities planning on discharging a homeless patient to Haven for Hope must fax a completed “Discharge Referral Checklist” form along with required medical records to 210-910-6868. Please allow a 24-hour turnaround for clearance.

Download the form here

Where do I start?

The Intake Building is located at 1 Haven for Hope Way

New arrivals to Haven for Hope’s Transformational Campus and the Courtyard are done on a walk-in basis.

To be eligible for our shelter and services you MUST:

  • Be homeless (Lacking a fixed, regular, and adequate nighttime residence), and have proof of homelessness (eviction notice, statement from family member/friend, motel/hotel receipts)
  • Be a resident of Bexar County with proof of residency for at least 9 months (Transformational Campus).
  • Proof of residency is a document that proves your status as a Bexar County resident; for example, tax documents, copy of lease, library cards, pay stubs, hospital records, etc.
  • Have government issued photo ID (such as a driver’s license, passport, military ID, Bexar County Mug Shot, or any state or federally issued photo ID) or be willing to obtain government issued photo ID within 30 days

Please call 211 if you need alternative assistance such as assistance with bills, community resources, availability of surrounding shelters, etc.

Where do I go after hours?

If you are the guardian of a minor or minors in need of shelter, please go to Haven for Hope and speak to a Security Officer at the security building (1 Haven for Hope Way) for temporary emergency services placement. Guardians will need to have a federal or state issued ID, and birth certificates or proof of relationship to each minor child.

Unfortunately, we cannot shelter unaccompanied minors. If you are an unaccompanied minor, please call United Way of Bexar County by dialing 211 for a listing of available shelters and resources.

Requirements for entering Transformational Campus Program

First, you must complete the intake process at the Intake Department. Intake is first come, first served. 

  • Be a resident of Bexar County
  • Have proof of residency of at least nine (9) months in Bexar County
  • Be 18 years or older or accompanied by a legal guardian
  • Be able to care for self independently
  • Have valid government or state issued ID
  • Be drug and alcohol free, upon campus bed availability, a Urine Analysis (UA) will be completed to screen for drugs and alcohol
  • Cannot be a registered sex offender
  • Be considered homeless by HUD definition (HUD Definition of homelessness: an individual who lacks a fixed, regular, and adequate nighttime residence)
  • Have proof of homelessness (eviction notice, statement from family members or friends, hotel/motel receipts)
  • Be willing and commit to working with a Haven to Home Team, with a goal of housing and sustainability

Space on the Transformational Campus is limited and there is no guarantee we will have a bed available immediately. Courtyard clients wishing to transition to the Transformational Campus are encouraged to report to Intake during business hours for bed availability. 


Haven for Hope Intake Location

Intake Hours

The Intake Department at Haven for Hope is open Monday – Friday from 7:00 am to 3:00 pm to enroll individuals experiencing homelessness into one of Haven’s various programs. All of Haven for Hope programs provide indoor sleeping and access to housing and sustainability services.

To enroll in services, please present during business hours from 7:00 am to 3:00 pm. (Monday-Friday). 

Available beginning October 18, 2021: To receive After Hours Services, please present during 6pm – 12 midnight (Monday-Friday). The following services will be provided:

  • Access to showers and restrooms
  • Snacks
  • Information, community resources
  • Badge re-prints

During COVID-19, Haven for Hope will continue to adhere to the latest public health guidance and requirements set forth by the Centers for Disease Control (CDC) and Metro Health to protect the health and safety of our residents, partners, and staff. Individuals enrolling at Haven will need to be willing to take a COVID-19 test and follow recommendations made by staff depending on test results that may require separation, quarantine, and/or placement at the City’s Isolation Care Facility (ICF). Haven for Hope’s COVID-19 guidelines and protocols are subject to change

Client safety is our priority

To ensure the safety of all clients who come to Haven for Hope, we have modified our intake processes. If you are in need of shelter, please stop by Monday through Friday between 7 am and 3 pm. Daily enrollments into services will be completed on a first-come-first-served basis and are dependent on space availability. All new intakes will be tested for COVID-19 onsite through CentroMed, and a Binax Now Rapid Antigen Test will be administered by Intake Staff. Upon completion of testing, you may be required to isolate in a designated location until test results are provided (2-3 nights). If the test results are positive, transportation and placement will be arranged at the City’s Isolation Care Facility. If the test results are negative, individuals will transition to Haven programming. Families with no identified safe place to stay are not turned away. If a family comes after hours, they need to go to the security building located at the front of Haven’s campus to receive assistance. If you have any questions or need additional information, please contact [email protected].

Haven for Hope is committed to serving individuals living in San Antonio/Bexar County who are experiencing homelessness, including those with disabilities. Our campus is handicap accessible and our goal is to provide a welcoming environment where all clients, including those with disabilities, can reasonably access all of the services provided on our Transformational Campus and in the Courtyard, as well as use our website. If you have any questions about the accommodations available for disabled clients, please contact the Intake Department in person or by calling 210-220-2357.

Need more information? Visit our FAQ’s