Haven for Hope’s Transformational Campus only serves residents of Bexar County who show at least nine (9) months proof of residency.
Hospitals/Residential Treatment Facilities/Nursing Facilities planning on discharging a homeless patient to Haven for Hope must fax a completed “Discharge Referral Checklist” form along with required medical records to 210-910-6868. Please allow a 24-hour turnaround for clearance.
Download the form here
The Intake Building is located at 1 Haven for Hope Way
New arrivals to Haven for Hope’s Transformational Campus and the Courtyard are done on a walk-in basis.
To be eligible for our shelter and services you MUST:
Please call 211 if you need alternative assistance such as assistance with bills, community resources, availability of surrounding shelters, etc.
If you are the guardian of a minor or minors in need of shelter, please go to Haven for Hope and speak to a Security Officer at the security building (1 Haven for Hope Way) for temporary emergency services placement. Guardians will need to have a federal or state issued ID, and birth certificates or proof of relationship to each minor child.
If you are a single individual with no minor children in need of shelter, please speak with a Life Safety Officer at the South Gate, Courtyard, for temporary pre-intake screening. Pre-Intake services are limited to 7-days, you will have access to meals, showers, and a safe place to sleep, if you are still in need of shelter after the initial 7-day pre-intake, present to Intake Department for a full enrollment.
Unfortunately, we cannot shelter unaccompanied minors. If you are an unaccompanied minor, please call United Way of Bexar County by dialing 211 for a listing of available shelters and resources.
First, you must complete the intake process at the Intake Department. Intake is first come, first served.
The Intake Department at Haven for Hope is open Monday – Friday from 7:00 am to 3:00 pm to enroll individuals experiencing homelessness into one of Haven’s various programs. All of Haven for Hope programs provide indoor sleeping and access to housing and sustainability services.
To ensure the safety of all clients who come to Haven for Hope, we have modified our intake processes. If you need shelter, please stop by Monday through Friday between 7 am and 3 pm. Daily enrollments into services will be completed on a first-come-first-served basis and are dependent on space availability. All new intakes will be tested for COVID-19 onsite through a Rapid Antigen Test administered by Intake Staff. Upon completion of testing, you may be required to isolate in a designated location if your Antigen Test is positive or if you display any COVID-19 Symptom. If the test results are positive, transportation and placement will be arranged at the City’s Isolation Care Facility. If the test results are negative, individuals will transition to Haven programming. If you have any questions or need additional information, please contact firstname.lastname@example.org
Haven for Hope is committed to serving individuals living in San Antonio/Bexar County who are experiencing homelessness, including those with disabilities. Our campus is handicap accessible and our goal is to provide a welcoming environment where all clients, including those with disabilities, can reasonably access all of the services provided on our Transformational Campus and in the Courtyard, as well as use our website. If you have any questions about the accommodations available for disabled clients, please contact the Intake Department in person or by calling 210-220-2357.