Acute Care Services improves the continuity of care for Haven for Hope clients by making available on-site, after-hours acute health care services that are provided by San Antonio Fire Department Mobile Integrated Health Care Medics (SAFD MIH) at a designated, central location. The goal of ACS operations is to decrease utilization of emergency room visits and triage for the most effective care of each client. The success of ACS operations is a result of the collaboration between Methodist Health Care Ministries, SAFD, CentroMed, and Haven for Hope.
Adult and Family Case Management serves the needs of individuals and families residing on the Haven for Hope Transformational Campus. Each Team supports a caseload of individuals or families with their transition to permanent housing by way of resource navigation, to include referrals to Income and Skills Development and Housing services, to address any barriers to maintaining stable, long-term housing in the community.
IM is seeking and intern to work as a Business analyst. The Business Analyst (BA) will work closely with key stake holders and Data Services Manager. The BA will help gather requirements and guide stakeholders through a basic project management process. The intern will scope the system by identifying and interviewing the stakeholders and identifying Document Program Scope creating requirements. They will also interpret needs by using Data Services to translate requirements into tasks and create project schedule. The intern will communicate issues to the stakeholders and represent the stakeholders through the process.
Client Services (Campus Relations) is looking for an intern to work set hours to assist with the daily operations of the TC Front Desk, Navigation Center, and Resource Center Front Desk. The intern will assist H4H Staff in entering and recording data, scanning badges, and entering services in HMIS. Intern will be interacting with clients by connecting them to their appointments or providing general information about campus services. Additional duties may involve assisting with facilitating workshops, resource fairs and other campus events sponsored by Client Services.
Clinical Services Recovery Team provides services to adults experiencing homelessness with mental health and/or substance use disorders residing on the Haven for Hope campus or courtyard. The team is comprised of clinicians, clinical case managers, certified peer support specialists, and a chaplain. Duties include screenings, assessments, housing and income plans, person-centered recovery plans, linkages to benefits and supports on site and in the community. The team works together to provide wraparound services for our clients.
Continuity of Care Transition Services provides wrap around case management services to individuals who are identified as medically fragile and/or having a high need for mental health support. The case management team prioritizes stabilization of identified physical and mental health needs in each client’s housing plan, with the intention of assisting those identified as “high utilizers” of medical and mental health services, or those who could potentially become “high utilizers” to follow and identified treatment plan and to connect to a continuum of care which they were not previously able to access. The program provides intensive, wrap around, case management services that assists with the coordination of medical and behavioral health appointments, identifying appropriate providers, medication coordination and management, connection to benefits or other income assistance, and development of sustainable housing plans. Individuals are identified for the program through University Health Hospital.
The HMIS Team is looking for a research minded intern to assist in collecting, cleaning up, and analyzing data on people experiencing homelessness in Bexar County. The intern would have the opportunity to conduct research and analysis to inform planning efforts led by the San Antonio/Bexar County Continuum of Care (CoC) – the South Alamo Regional Alliance for the Homeless (SARAH). Intern will also analyze data related to service provision and assist with identifying needs and trends for people experiencing homelessness on our campus.
The Development department is seeking an intern to assist with special projects and general administrative duties within the department. Additional intern duties may include: thanking donors through thoughtful letters; assisting with the coordination of special events; planning donation drives; participating in development strategic planning. They may also assist in communications with internal programs and partners to strengthen collaborative efforts.
The Direct Referral Program (DRP) provides a low-barrier, safe, person centered environment to individuals that have an extensive homeless history and chronic health conditions. DRP is a program designed to truly meet our clients where they are, in the sense that sobriety and participation in mental health services is not a requirement of the program; although, these services are available to program participants upon request. DRP also assists participants with transitioning from homelessness to being housed, encourages participants to become self-sufficient, and gives clients the tools to live as independently as possible. It allows the opportunity for a collaborative effort between community resources, partners of Haven for Hope, which includes the continuum of care- South Alamo Regional Alliance for the Homeless (SARAH).
Operations is looking for an intern to manage the campus facilities. This would involve organizing custodians and maintenance staff, creating a plan for the custodians, and determining a plan to account for maintenance. The Haven for Hope campus is comprised of several buildings full of furniture, electronics, and supplies. It would be part of the intern’s responsibilities to track the inventory and calculate the value of the inventory.
Human Resources is seeking an intern to assist in the development of personnel policies and procedures. The intern would also assist in event planning, helping the HR employees with various tasks, and recruiting by preparing postings, tracking responses, and coordinating interviews.
Haven for Hope Intake Department is seeking Social Work, Psychology, and Sociology majors to work as Intake Specialists. The intern would meet with individuals experiencing homelessness as they are being admitted. This internship requires the ability to engage families and individuals to acquire their information, discuss placement options with the client, and provide excellent client service. The intern would also provide timely and accurate documentation of information through HMIS.
The Jail Outreach Program is a fully Peer Support staffed team, which serves individuals who are being released from the Bexar County Jail. The program allows the opportunity for those participating to have direct and priority access to case management, peer support, behavioral health, education, financial sustainability, and housing services. The team provides case management services and direct referrals to all the forementioned services to lead to transition to housing in the community. The team also provides advocacy for clients and supports them in meeting their legal obligations outlined by the courts or community supervision. Most participants are referred to the program by Pretrial Services and University Health Systems within the Bexar County Sherriff’s office.
The Navigation Center is looking for interns who are able to assist clients with a variety of services that may include navigating the computer, helping clients make emails, resume building, employment applications, etc. Interns would help facilitate different classes as well as create classes they would like to teach the clients. The Navigation Center is a resource/information hub for both clients and staff. Intern would have the ability to help clients learn about different resources available to them at Haven for Hope as well as in the community. Position is preferable to Social Work intern’s – bachelor’s or Associate level.
Outreach is looking for an intern to assist them in reaching out to people experiencing homelessness in the community. The intern would be establishing relationships with individuals with possible mental health and substance abuse issues. There would be ample client interaction as well as some supply preparations, such as putting together hygiene kits. The internship has flexible hours and does require some physical activity; walking around downtown.
Spiritual Services is seeking companions to be present for those who reside at Haven, to engage in deep listening, and to possibly pray with them. The intern would meet with clients one-on-one and would offer spiritual care; this would be similar to pastoral counseling or spiritual direction. Seminary students or those with the trained or in training skillset of presence, listening, and prayer would be ideal for this position.
The Veteran Navigator Program consists of Peer Support and Case Managers, who assist Veterans in navigating the complex network of social services within the community, both through Veteran Affairs and other community partners. Through mentorship, the program assists in the obtaining of previous service documentation, establishing benefits, connecting to medical and behavioral health service providers, and other specialized services. Through these services, the team is able to assist veterans in establishing stability and becoming housing ready.
Social Service provides students with great opportunities to make a difference in their community. Haven for Hope offers a range of internship opportunities and experiences for a variety of academic disciplines.
Internships are career-relevant work experience a student intern can obtain prior to graduation from academic studies. Student interns in the Haven for Hope Internship Program work under practicing professionals who provide supervision and guidance.
The internship program is designed to give student interns a realistic job experience while they learn professional skills they can carry into their careers. The programs will help the student intern bridge the gap between academic theory and professional practice while gaining firsthand knowledge of the workings of a large non-profit social work organization. Additionally, student interns have the opportunity to establish professional relationships in their field of study. In return, Haven for Hope gains the knowledge and capabilities of the student intern.
An internship with Haven for Hope will enable the student intern to experience the daily challenges and rewards of social service, and the opportunity to work in various departments including but not limited to Case Management, Employment Readiness, Administration, Information Management, and Spiritual Services.
You can experience the special satisfaction that comes from social service, and the special pride of having Haven for Hope as part of your professional training ground. We look forward to your unique contributions to Haven for Hope!
The Haven for Hope Internship Program is designed to bridge the gap between formal academic training and practical work experience. Student interns are integrated into the workforce and become engaged in daily issues confronting professional staff in a public sector setting (Enclosure 1 – Haven for Hope Internship Goal).
Potential student interns may apply online or are referred by an academic program. The potential student intern submits an application, resume, and is interviewed by a supervisor who determines whether he or she is a good fit for Haven for Hope. Upon acceptance, the student intern will complete all necessary forms required by Haven for Hope and his or her academic institution.
Each student intern will be assigned a supervisor to oversee daily tasks and give continuous feedback on performance; an additional supervisor with specific credentials may be assigned if required. The student intern will receive a mid-term evaluation (Enclosure 2 – Student Internship Site Evaluation Form) to provide he or she with an opportunity to see what he or she has done well and what can be improved upon as well as a final student intern evaluation (Enclosure 3 – Performance Review) for Haven for Hope records. Additionally, the student intern will complete an evaluation of Haven for Hope which will be used to analyze and improve the program.
The internship is the responsibility of the student intern, the intern’s supervisor, and the Internship Coordinator. The internship schedule will be coordinated between the student intern, academic advisor (if applicable), the Internship Coordinator, and the intern’s supervisor.
Potential student interns should be considering a profession related to some aspect of Haven for Hope’s mission and objectives. Generally, the student intern should be advanced in his or her educational or vocational programs. Accommodations can be made on a case by case basis. (Enclosure 4 – Internship Matrix)
Potential student interns will access the Haven for Hope Intern Webpage and select the internship position(s) he or she is interested in. Upon selection, the potential student intern will complete the application process, including providing a resume, for the position(s) (Enclosure 5 – Application). The potential student intern will be contacted by the position’s Department Head to schedule an interview. If selected, the potential student intern will complete “In-Processing,” which includes an Information Form (Enclosure 6 – Program Information Form) and Background Check Form (Enclosure 7 – Background Check Form).
Haven for Hope does not currently offer paid internships and student interns are not eligible for Haven for Hope employee benefits. Internships may be discontinued at-will but advanced notice is appreciated.
All student internship opportunities with Haven for Hope are for academic credit. Credit hours received will vary depending on the requirements of the student intern’s academic program. Haven for Hope will work with the student intern’s academic program to ensure all requirements are met.
Student interns’ responsibilities include but are not limited to the following:
Student interns receive a personal tour of Haven for Hope facilities to gain an understanding of our campus and services offered. The student intern will be introduced to staff members he or she will be working with during the internship. Each student intern is sponsored by a staff member throughout in-process with Haven for Hope. A two-day new intern orientation is scheduled within the first 90 days of the internship via Human Resources for training on specific organizational areas (Enclosure 9 – In-Processing Checklist).