By Ryan Orsinger, Director of Data Science and Research

An inside look at the data behind Haven for Hope’s first 15 years and why those numbers shaped the conversation Haven’s leadership brought to San Antonio’s community leaders this June.

On June 2nd, community leaders from across San Antonio gathered at the San Antonio Botanical Garden for the public unveiling of A Blueprint for Hope — 15 Years of Community Impact & Outcomes at Haven for Hope. President and CEO Rhonda Mundhenk presented the findings to an audience of policymakers, nonprofit partners, and civic leaders, framing the findings not only as a retrospective but as a planning tool for what comes next in San Antonio’s response to homelessness.

Since its opening in 2010, Haven for Hope (a 22-acre community campus next to downtown San Antonio) has operated as much more than a traditional shelter, and A Blueprint for Hopetells that story through longitudinal data analysis measuring long-term outcomes. Traditional shelters, where available, provide sleeping and basic services, while Haven for Hope operates more like a small town dedicated to helping people end their experience of homelessness. Services include not only temporary housing and emergency shelter but wrap-around services, including but not limited to case management, housing assistance, workforce development, and medical services such as health care, dental, and behavioral services provided by on-site partners.

This is precisely why the findings of this research needed to be shared directly with community leaders, and why the Blueprint release Botanical Garden event matters. Homelessness is not a problem any single organization can solve in isolation. The decisions made by city council, county commissioners, healthcare systems, and philanthropic partners all shape the conditions that intersect with homelessness – where Haven for Hope operates. Presenting this analysis to that audience was an invitation to make those decisions with a shared, evidence-based understanding of what is happening on the ground and what interventions are most effective.

A Blueprint for Hopeexplains the long-term impact of Haven for Hope by answering not only how many people were served or how many services were delivered, but also longer-term questions such as:

How did the Haven for Hope campus become the catalyst that redesigned San Antonio and Bexar County’s response to homelessness?

How has the Haven for Hope system of care and service delivery model changed over time to meet people’s needs?

Did people return to homelessness after their stay at Haven?

Haven for Hope has served 52,108 people (both individuals and families) throughout its first 15 years. Here are some of the key data takeaways from this analysis:

Across Haven’s first 15 years, 34,059 people (65% of 52,108 people) only came to Haven one single time.

Of these 34,059 people (65%) who came to Haven only one time:

• They are twice as likely to be in a family unit and report lower rates of behavioral health challenges, substance use disorder, and disability.

• After leaving Haven, single-stay clients did not return to homelessness at rates over 90% across the 1-, 5-, and 10-year intervals.

• 65% of these single-stay clients stayed at Haven for less than 90 days.

The remaining 35% (18,049) of Haven for Hope clients have had at least two stays at Haven across 15 years.

This group trends 5 years older, on average, and reports significantly higher rates of disabling conditions.

67% of the people who came to Haven multiple times stayed at Haven less than 90 days.

Of these 18,049 people, 48% stayed at Haven exactly two times in 15 years, while 52% had 3 or more visits. This shows that even among people who needed Haven multiple times, there are varying levels of need and different barriers.

What the data demonstrates is that there is not a single “type” of homelessness. While each individual and household story is unique, the data shows us that most of the people who stayed at Haven for Hope were able to resolve their homelessness through a single visit. This indicates a high level of situational homelessness in the community, while the people who came multiple times may face higher barriers or lack of social support — a more episodic or chronic experience of homelessness. Altogether, homelessness is a trauma, and it is important to realize that resolving homelessness is not always linear. What matters most is that the Haven system has been able to provide people with the support and differentiation of care to meet people where they are at.

This was the core message Rhonda delivered to the room on June 2nd: the goal is not a single intervention that works for everyone, but a system flexible enough to meet people with differentiated care for their needs – to meet them where they are.

Creating an Integrated Community System

How Haven for Hope has been able to accomplish these long-term outcomes is due to San Antonio’s Integrated Community System, where Haven for Hope is the keystone, providing a physical address not only for thousands of people experiencing homelessness but a physical address for the policy issue of homelessness.

San Antonio created alternatives to the traditional interventions across the crisis response systems that provide additional options beyond emergency rooms, county jail, and/or psychiatric units. While the traditional options are still available, these programs expand the system’s capacity to support people in alternative settings more suitable for recovery and integration into the community. Many of these options intersect on the Haven for Hope campus, not only because of the number of people served but because Haven provides a single address for the system response to coordinate alternative interventions at scale.

There are five layers that sustain the complex services and relationships across San Antonio’s Community System model and provide the framework for other communities to develop their own version of a community campus. Each layer is a critical component that is needed to shift the response from individual interventions to community-wide interventions to better serve people and improve the system response.

Haven serves the following roles in the community:

Operational Role (provides operational support for the day-to-day management of a 22-acre campus serving a design capacity of 1,450 people)

Service Provision Role (delivers client services on the campus directly through organizational staff and on-campus partners)

System Synchronization Role (engages in system-level coordination of entities across the community to serve people experiencing homelessness)

Haven System Fiscal Impact

The fiscal and economic impacts of homelessness cut across nearly every sector and aspect of modern society. As a result, no single entity owns the entire issue of homelessness on their own. As explained by Tsai et al. (2024), “One of the reasons why homelessness remains policy resistant is because communities are already spending their budgets on various initiatives that end up siloed or conflicting,” and siloed approaches face system friction when attempting to produce durable, transformative results. Solutions that produce results that are more than the sum of the parts involve systems thinking.

The data below provides the 15-year cost-per-stay figure on San Antonio’s community campus. This paints a more accurate picture than per-year costs, since average lengths of stay are less than a year, and a single bed will turn over throughout the year, serving multiple clients:

Average cost per diem (not adjusted for inflation): $37.70 per bed night.

Average stay length: 108 days.

Average cost per stay: $4,072.

In the Cost-Benefit Analysis of Haven for Hope, Dr. Steve Nivin’s research calculated that for every $1 investment into Haven for Hope, there is a $42 benefit to the community in cost avoidance, economic contributions, and lifetime earnings from clients securing employment and exiting homelessness.

This is the figure that resonated most strongly with the audience at A Blueprint for Hope. For civic and business leaders evaluating where to direct limited resources, a 42-to-1 return is not just a compelling statistic; it is a call to continued investment.

Building for the Future

Over the last 15 years, the Haven system has:

Improved its efficiency through reducing lengths of stays.

Enhanced its effectiveness with higher rates of housing exits and reducing rates of return to homelessness.

Engaged with cross-sector cost-saving interventions.

There remain additional areas for development and opportunities for improvement. The next phase in Haven for Hope’s development will continue to focus on innovation at the nexus of a systems design approach to addressing homelessness in San Antonio and Bexar County.

That is ultimately what the June 2nd presentation was about: not closing the book on 15 years of work but opening a conversation with the people best positioned to help write the next chapter. The data gives us a clear picture of what has worked. Now the work is building on it, together, as a community.

For the Executive Summary or the full report of A Blueprint for Hope – 15 Years of Community Impact and Outcomes at Haven for Hope, visit havenforhope.org/a-blueprint-for-hope.

In this episode of The Hope Connection, Nina sits down with Esmeralda, a North Campus client who shares her journey of resilience, self-reflection, and determination. After experiencing eviction and navigating health challenges, Esmeralda found her way to Haven for Hope, where she has been working to rebuild stability over the past 90 days.

Esmeralda speaks candidly about the realities of homelessness, the importance of personal accountability, and the lessons she has learned along the way. With honesty and strength, she reflects on the need to focus on herself, set boundaries, and keep moving forward despite setbacks.

Through the support of Haven’s services and her case manager, Esmeralda is taking steps toward independence, including managing her health and working toward stable housing. Her story is a powerful reminder that growth is not always linear, but with persistence, support, and self-belief, change is possible.

Watch a new episode of The Hope Connection every week on YouTube and wherever you listen to your podcasts.

By David Huete, Vice President of Programs

Engagement isn’t something you demand. It’s something you design for.

That’s not just a philosophy. At Haven for Hope, it’s something we had to learn, and then act on.

In 2023, the Haven team started noticing something on our campus that we couldn’t ignore; young adults just weren’t engaging in our system the same way older adults were. They weren’t coming in for shelter. When they were, they weren’t staying. And when they stayed, they weren’t engaging or completing programming. Ultimately, they weren’t achieving the same stability and housing outcomes as our other unhoused demographics.

It would have been easy to frame that as a motivation issue. It wasn’t; it was 100% a design issue on our part.

Young adults (ages 18–24) are in a completely different place developmentally, socially, and psychologically. Many are navigating independence for the first time without stable support systems. Many have histories of complex trauma. Our data reports that 27% of our young adults report being involved with the foster care system. But almost all are still figuring out identity, relationships, and what stability may even look like for them. Dropping them into a system built for older adults and expecting the same results just didn’t make sense.

Knowing that we had to do something better, we built something different.

The Young Adult Program at Haven for Hope is our attempt to better align programs, services, and physical space with that reality. The biggest shift has been around how we think about engagement itself. Traditional models tend to be compliance-driven: show up to this appointment, complete this task, follow this structure, repeat. That works for some populations, but for young adults, it’s the fastest way to lose them. If there isn’t trust and connection, the rest doesn’t matter.

So, we’ve focused heavily on relationship-building as a key piece of our intervention. Having dedicated case management and spaces for young adults to build community. Options for them to meet both individually and as groups. Slowing things down, focusing on the best long-term outcome, not the quick win. While it may sound simple, in a large, complex system like Haven for Hope, it requires intentionality.

We’ve worked to create an environment that feels different. Less institutional and more connected. Young adults are highly influenced by peer dynamics and sense of belonging, whether we design for that or not, so we decided to design for it.

Another key difference is the focus on what comes next. This is a stage of life where trajectories get set. We can’t miss that window. Stabilization alone isn’t enough. We’re helping them build toward something bigger: education, employment, independent living skills, and housing.

What’s important is that this program isn’t operating in a vacuum. It’s layered into a broader model that values and navigates towards services and programs provided by our community partners. Young adults require more flexible pathways. We value a no wrong-door approach into services, with support that prioritizes engagement.

Three years later, we know it’s working.

In these past three years, we’ve provided safe shelter to 505 unhoused young adults. Out of that, we’ve helped 143 unhoused young adults move from the Haven campus directly into permanent housing, a rate almost three times as high as program inception. But numbers only tell part of the story. The bigger shift is that we’re seeing young people actively choose to engage in our system and seek safety. They’re staying, participating in programming and services, and starting to build something bigger for themselves in ways we weren’t seeing before.

There’s a broader lesson for all of us in homeless services.

Systems for the unhoused are often designed as if one model should work for everyone. In reality, different populations need different approaches. Young adults are a clear example of that, but they’re not the only ones.

If we want better outcomes, we must be willing to look at where our systems aren’t aligned with the people we’re serving, and then actually change them.

That means asking a different question. Not “Why aren’t young adults succeeding here?” but “Why would we expect them to, given how this is designed?” That shift in thinking has made all the difference in both our programming and our outcomes.

The work hasn’t stopped. We’re still learning, and there’s a lot we don’t have figured out yet. But this program has reinforced something that applies well beyond young adults.

Engagement isn’t something you demand. It’s something you design for.

Please consider supporting our mission by volunteering, donating essential items, or giving today.

By Peter Ramirez, Director of Logistics and Facilities Management – Haven for Hope

At Haven for Hope, facilities are more than buildings; they are a direct reflection of dignity, safety, and the standard of care we provide every day.

When Haven opened on a formerly blighted industrial site in 2010, the vision was clear: to create a campus where the physical environment itself communicated respect. Architects and planners were guided by a simple but powerful idea: that Haven should feel more like an apartment or college campus than a shelter, with natural light, thoughtful design, and spaces that reinforce human dignity. That founding principle continues to shape our approach to facilities management today.

Now, more than 15 years later, our 22-acre campus serves an average of 7,000 individuals annually, including veterans, children, and families. We met our clients where they are, whether they are experiencing homelessness for the first time or are considered chronically homeless.

Operating 24 hours a day, 365 days a year, our facilities experience a level of utilization far beyond what most commercial buildings are designed to handle. Every dormitory, restroom, HVAC system, and common space is under constant demand.

Over time, that level of use has required us to evolve. What began as a newly constructed campus has transitioned into a complex facilities operation requiring long-term capital planning, lifecycle management, and strategic reinvestment. Systems installed during the original construction are now approaching or exceeding their expected useful life, and our responsibility is to ensure they continue to support our mission without interruption.

Today, our Facilities team plays a critical role in that effort. From preventive maintenance and emergency response to capital project execution and vendor management, this team works behind the scenes every day to create a safe, functional, and welcoming environment for our clients. Whether it’s ensuring climate-controlled dorms during extreme Texas heat, maintaining sanitation standards in high-traffic restrooms, or coordinating large-scale equipment replacements, their work directly impacts the daily experience of every individual on our campus.

Looking ahead to 2026 and beyond, we are strengthening our capital improvement strategy, focusing on the areas that matter most to our clients, particularly dormitory and restroom renovations. These projects are not cosmetic; they are essential investments in health, safety, and dignity.

We have recently completed key upgrades in the Family Dorm, including enhanced lighting, fresh paint, and floor restoration to improve functionality and the overall environment. Building on this progress, our broader plan includes phased renovations across dormitories, along with prioritized HVAC replacements across multiple buildings to ensure long-term reliability and energy efficiency.

In addition, we are actively replacing major building systems and operational equipment across campus, including rooftop units (RTUs), water heaters, and high-use laundry equipment such as washers and dryers. These investments are critical to maintaining consistent operations in a 24/7 environment and ensuring that essential services remain uninterrupted for those we serve.

Every dollar must work hard, and we are aligning our investments with available funding opportunities to maximize impact. We are also committed to executing this work with minimal disruption, because our mission does not pause during construction.

Facilities leadership at Haven for Hope is ultimately about more than infrastructure. It is about creating environments that foster stability, respect, and opportunity for every person who walks through our doors.

Because when we invest in our facilities, we are investing in people.

Please consider supporting our mission by volunteering, donating essential items, or giving today.

In this episode of The Hope Connection, Nina sits down with Ariel, who has been part of Haven for Hope’s community for more than a year. Ariel speaks openly about his long journey through addiction, the decision to seek help, and the steady steps he has taken toward healing. From entering detox to completing the ITP program and now participating in Pay It Forward, he has embraced the inner work needed to rebuild his life.

Ariel recently started a new job, is reconnecting with hope for his future, and continues to focus on stability and growth. His story highlights how recovery is not a straight line and how support, structure, and compassion can make space for real change. He reminds us that homelessness is not one story and that it can touch anyone, even those who once had jobs, homes, and relationships that felt secure.

Through Ariel’s honesty and strength, this episode invites listeners to look beyond assumptions and remember that every person experiencing homelessness is someone’s family, someone’s friend, and someone doing their best to move toward a better life.

Catch a new episode of The Hope Connection every Wednesday wherever you get your podcasts and on our YouTube channel.

“When I dance, I heal, and sometimes that joy spreads to someone who hasn’t smiled in a long time.”

 

For nearly sixteen years, Jon has been a joyful constant at Haven for Hope — a steady hand and a kind heart who sees the good in everyone. “It’s been a long 15 years,” he says, smiling. “But I love it. I wouldn’t change it for the world.”

A former Sheriff’s Department employee, Jon was drawn to Haven’s mission of helping people rebuild their lives. “You start talking to people and realize they’re just like us, good people who fell on hard times. That’s when I knew this was where I was meant to be.”

Whether offering encouragement or dancing in the courtyard, Jon believes connection heals. “When I dance, I heal,” he says. “And sometimes that joy spreads to someone who hasn’t smiled in a long time.”

As Haven celebrates fifteen years of hope, Jon’s message is simple: “We’re changing lives every day, and we’re just getting started.”

“We had a roof over our heads, and that was the start of everything.”

When Paul and his young daughter Madison arrived at Haven, they had nowhere else to turn. “It was intimidating at first; there were so many families needing help,” he recalls. “But we had a roof over our heads, and that was the start of everything.”

Paul received case management, clothing vouchers, bus passes, and the support he needed to find steady work. With each small step, hope returned. “The staff never gave up on us,” he says. “They helped me get back on my feet and reminded me that better days were possible.”

Today, Paul works full-time in maintenance, and he and Madison now live in their own two-bedroom apartment. “Madison has her own room and her own bathroom, and she loves it,” he says with a smile.

Paul’s story reminds us that when hope finds a home, families can rebuild their lives.

“I can finally breathe again and feel human.”

When Amanda lost her job, everything changed. With four of her five children to care for, she and her husband found themselves without a home, struggling to afford food, diapers, or even a hotel room. “It wasn’t a choice,” she says. “Sometimes life just happens, and you need help getting back up.”

At Haven, Amanda’s family found stability and compassion. Through several programs and services offered by Haven and its partners, her husband was able to find work while the family received the support they needed to stay together and move forward. “We’re not in survival mode anymore,” Amanda shares. “I can finally breathe again and feel human.”

Now close to securing permanent housing, Amanda is filled with hope for what comes next. “If I knew then what I know now, I’d have come here a long time ago,” she says.

With your support, we can give families like Amanda’s a chance to rebuild their lives with dignity.

From Uncertainty to Hope: Blanca’s Story of Perserverance in the Face of Adversity

Meet Blanca, a dedicated Haven community member whose journey from South Campus to North Campus reflects her strength and perseverance. Blanca shares how difficult life circumstances, including an unhealthy relationship, led to her experiencing homelessness — a reality she never imagined facing.

“People discriminate against people who are homeless. I never dreamed about being homeless,” Blanca shares, highlighting the stigma many individuals encounter.

Join us to hear Blanca’s powerful story and her reflections on resilience, hope, and finding support at Haven.

Resilience and Renewal: Marivel’s Ongoing Journey Toward Healing and Stability

Meet Marivel, a resilient and candid individual who has faced homelessness from a young age. In her journey to survive, Marivel navigated life on the streets while struggling to meet her most basic needs. After experiencing incarceration and time at a state hospital, she has returned to Haven for Hope and is now working toward stability and permanent housing through our supportive programs.

Marivel’s story sheds light on the complex realities of survival, trauma, and the hope for transformation. Her honesty and strength remind us that everyone deserves compassion, resources, and a second chance.

Join us to hear Marivel’s powerful story of survival, resilience, and her ongoing journey toward healing and stability.